Refund Policy

This refund policy applies to paid plans or top-up items (if and when offered) purchased through the Service's official channels. It forms part of your agreement with the Service together with the Terms of Service and the Privacy Policy; matters not covered here are governed by the Terms of Service. If your purchase is processed through a third-party payment provider, that provider's purchase terms also apply to the transaction.

Governing law and jurisdiction for this policy follow the Terms of Service and are governed by the laws of the Republic of China (Taiwan).

The Service is provided free of charge during Beta. No payment processing is enabled and no fees are collected, so there is currently nothing that could be refunded.

If the Service starts charging, we will announce it in advance via the website or email and update this page and the Terms of Service; you may decide at that point whether to continue using the Service.

If subscription plans are offered in the future, they will be charged in advance per billing cycle (for example, monthly) and renew automatically; you will continue to be charged each billing cycle until you cancel.

• Cancel anytime: you may cancel at any time, effective at the end of the current billing cycle; you keep access to paid features for the remainder of that cycle.
• Started billing cycles are generally non-refundable: fees for a billing cycle that has already started are generally not refunded, whether in whole or on a pro-rata basis.
• How to cancel: self-serve via the account panel or the customer portal provided by the payment provider, or by contacting us.
• Major service issues: if a material defect attributable to the Service prevents you from using paid features for a substantial period, you may request a refund for the affected period; whether and how much to refund is assessed case by case in good faith; your statutory rights under Section 6 are unaffected.

Usage-based fees are charged according to your actual usage; fees for usage already incurred are generally not refundable.

Where usage-based plans are prepaid or use a top-up balance: you may request a refund of any unused prepaid balance; the used portion is generally not refundable, except where required by law or where the service was not provided as agreed. Non-recoverable third-party processing fees may be deducted, and refunds are subject to the refund methods and processing windows supported by the payment provider, with details announced at that time.

For duplicate charges or incorrect amounts caused by a system error, we will refund the overcharged portion in full once verified. Please contact us as soon as you notice the issue, with your order or receipt details to help us verify the charge.

This policy does not limit or exclude any consumer rights that cannot be waived or restricted in advance under applicable law, including the Consumer Protection Act of the Republic of China (Taiwan). For digital content not supplied on a tangible medium, or online services completed upon provision, the seven-day rescission right for distance sales may be excluded under the applicable regulations where the consumer has given prior consent to the provision; if the Service intends to rely on this exception, this will be clearly disclosed to you before you enter into the contract. The exact scope is determined by law.

Email us at [email protected] from the email address registered to your account, including the order or receipt number, the item purchased, and the reason for your request. We will respond within a reasonable time with the outcome; approved refunds are returned via the original payment method, and the actual arrival time depends on the payment provider and your financial institution.

Please note: if you have concerns about a charge, please contact us first — this usually resolves faster than filing a dispute (chargeback) with your card issuer, and does not affect your statutory rights.

We may revise this policy from time to time. Revised versions will be posted on the website (msgmesh.alderflux.com) with an updated effective date at the top of this page; for material changes, we will make reasonable efforts to provide additional notice. Continued use of the Service after a revision takes effect constitutes acceptance of the revised policy.

If you have any questions about this refund policy, you can reach us at:

• Email: [email protected] (currently our only external contact channel; this may change to a domain mailbox after Beta)
• Website: msgmesh.alderflux.com

The Service is operated by an individual or a small team. We will respond to your message within a reasonable time.